PAKISTAN-Identity / NICOP-2

Customer Care

With respect to ID/NICOP, the following Customer Care measures have been deployed by NADRA to facilitate expatriates: This is in order to facilitate grievances of overseas Pakistanis.
  • Launch of 24/7 online / web chat service to guide/facilitate online applicants can connect messenger at the URL (https://messenger.com/t/nadrapakedentity)
  • Launch of Twitter Account (Twitter handle:- @NadraPak)
  • Complaint Management System (CMS) – an online facility for lodging of complaints at the URL (https://id.nadra.gov.pk/complaint/)
  • d)If you require information or have any complaints, NADRA representatives can be approached at Skype (pakidentity@outlook.com) on every Thursday from 1500HRS to 1600HRS PST at e-Kachari
  • Applicants are welcomed to submit their feedback/experience regarding NADRA online services at URL (https://id.nadra.gov.pk/feedback/)

Pakistan-Identity is NADRA's new online ID issuance system.
Here, you can apply online for your Pakistan ID Card
and have it delivered to your doorstep.

The online application process at Pak-Identity can be completed in 3 Quick Steps.
Before starting your application, please read through the instructions for each step below:

Step 1: Preliminary Assessment

Step 2: Preparation

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  • Once you know what supporting documents are required, prepare them before applying at Pak-Identity
  • Have your portrait photograph captured as explained in the Photograph Tutorial
  • Have a valid Credit Card/Debit Card ready for online payment of your application fee.

Step 3: Online Application at Pak-Identity

You are now ready to apply online at Pak-Identity.

Now, you have to:

  • Click on the green Get Started button at the top to launch the Pak-Identity Application System
  • Register your account there
  • Create an application in the appropriate category
  • Provide your address for card delivery
  • Pay Fee through a Credit Card/Debit Card.

NOTE: If the chosen category is New Overseas ID or Reprint, then the payment is received at the end of the application. In other categories, the payment will have to be made at the start of the application.

  • Provide details for the following:
    • Personal
    • Spouse / Parents
    • Relatives
  • Scan and upload your photograph
  • Scan and upload the supporting documents
  • Download and print the special fingerprint form on A4/Letter page size.
  • Scan and upload the the fingerprint form
    • Scan quality must be a minimum of 600 dpi in Grayscale
  • Download and fill the attester form. You have to:
    • Have the form attested if you are applying from Pakistan
    • Provide details of two witnesses if you are applying from outside Pakistan. Each witness must be a valid NICOP holder
    • Scan and upload the attester form.
  • Review the information you provided and sign the declaration.

How Long will the Online Application Process take?

The online application process differs for each category you apply in. The following table shows the approximate time take to complete an online application , assuming that you fulfill all the prerequisites.

** Finger print form is not required in case card delivery address is same as of your ID Card present or permanent address.

Processing and Delivery Times

We aim to process the submitted applications and ship the cards as per the time frames detailed below. Actual processing times will vary for each case depending on a range of factors.

NOTE:

  • Processing Time of an application starts after successful submission by an applicant.
  • Delivery Time of a card starts upon hand-over to courier service for delivery.
  • Missing Documentation will result in longer processing times.

ESTIMATED TIMELINES

Application Stage Minimum Time Required
Application Processing 7 working days
Local Shipping in Pakistan 2 working days
International Shipping 5 working days

Application Progress Updates

Pak-Identity system will send notifications regarding the processing of your application on the provided mobile number and email address. You will be notified at the following stages of your application:

  • Pak-Identity Account Registration
  • Fee Submission
  • Application Submission
  • Application Approval/Rejection/Deferral
  • Card Printing
  • Card Dispatch

 Tracking your Application Status

In addition to the automated updates above, you can also track your application by texting your Application Tracking ID to “8400”, if you are applying from Pakistan.

Overseas applicants can check the status of their application by logging in with their registered account at the Pak-Identity Website.